Patients at Eye Health Centres will always be provided with a copy of their eyeglass prescription in Calgary or Regina, if requested. We hope you’ll want to buy your eyeglasses from our office. We believe we offer the best value available considering service, quality and price. If you decide to shop elsewhere for glasses, we certainly understand. Please advise us of your desires both in the Calgary and Regina offices.
Local opticians and optical shops generally do a good job of filling our prescriptions, but we have some concern with the use of eyeglass vendors over the internet. Fitting eyeglasses properly involves precise measurements, unbiased advice based on your needs and skillful adjustments of the frame and lenses. Since internet vendors do not actually meet with you in person they can’t provide those services. We provide all the optical services at no additional cost for patients who buy eyeglasses with us, but we can’t provide them for glasses purchased elsewhere.
To avoid confusion and disappointment with glasses purchased elsewhere, here is a list of services we provide and those we do not. Please check with the eyeglass vendor to determine return and refund policies in the event that problems occur.
We Provide Services for Eyeglasses Purchased Outside of Our Offices (a Fee may Apply):
Prescription verification – we will verify the basic lens parameters in new glasses to see if it matches your prescription.
We will also recheck the refraction test to confirm the prescription is correct if necessary. This will be done at no charge within 30 days of a new eyeglass prescription.
We will not troubleshoot optical measurements taken by others. Visual problems may result if a correct prescription is made with inaccurate optical measurements.
Correction or changes in the glasses will be up to you and the eyeglass vendor.
The following services or measurements are not available if you purchase glasses elsewhere. These measurements should be provided by the person selling the glasses.
Vertical optical center
Frame model and colour
Lens material and index
Multifocal design and brand
Optional lens features, such as tints, coatings, etc.
Eyeglass dispensing adjustment
Education and training on lens and frame features and care